Prologic and Cyntergy 1st line support enable Internacionale to rapidly integrate the MK One estate and prepare for further expansion.

Following the acquisition of MK One in November 2008, Internacionale, the "fast fashion" women's retailer, doubled the size of its retail estate. To address the challenge of providing 1st line support to 140 stores in the UK, Prologic, their system supplier, partnered with Cyntergy, the specialist, multi-lingual retail support and training organisation.

Denise Duncan, Internacionale's IT Manger is delighted with the new service. "Outsourcing 1st line support to Cyntergy has allowed us to provide IT support in the evenings and at weekends to a large retail estate without having to increase overheads. We're impressed with how quickly it has been implemented, providing us also with the flexibility and foundation for our expansion plans."

Prologic's Support Director, Collette Convery, said "This has proven to be a great success and complements the support services we already offer to our customers. We will be adding this to our service portfolio and offering it to all our existing retail customers and prospects."

About Prologic

Stock market-listed, Prologic is a specialist provider of software, services and consultancy to the fashion & lifestyle sector. The company's enterprise software application, CIMS, is a web-deployed, single solution, multi-channel business system designed to meet the complex needs of the sector. Modules include planning, merchandising, store systems, sourcing, warehousing, wholesale, franchise, eCommerce and reporting.

Prologic's approach of delivering its software as a single version, single database product, based on continuous customer-driven improvement, provides distinct advantages over the traditional practice of interfacing disparate point solutions.

With a track record extending over two decades, Prologic has supported the growth of many of the UK's best known and most successful brands. Customers include Aquascutum, Fat Face, Hobbs, Liberty, Paul Smith, Ted Baker, TM Lewin, White Stuff and many other high street names.

About Cyntergy

Cyntergy has provided IT support services since 2003, and has gained unrivalled experience in training end users of IT projects, and supporting them via their state-of-the-art service desk, based in Sunbury on Thames, South West London.

Released: 04 February 2010